Terms & Conditions
Terms & Conditions Please read these Terms & Conditions carefully before using the 18Bricks platform, browsing property listings, scheduling property visits, or engaging with our real estate advisory services.
Table of Contents
Important Information
By accessing or using 18Bricks ("we," "us," or "our"), you agree to be bound by these Terms & Conditions. 18Bricks acts as a real estate advisory and property listing platform, connecting buyers, sellers, investors, landlords, and tenants with real estate opportunities.
1. Introduction & Agreement
Welcome to 18Bricks. These Terms & Conditions govern your access to and use of our website, property listings, consultation services, and all related real estate services provided by us. By using our platform, submitting inquiries, scheduling property visits, or engaging with our advisors, you acknowledge and agree to these Terms & Conditions.
3. Rates, Payments & Security Deposit
All property rates are specified in United Arab Emirates Dirhams (AED) unless stated otherwise. Rates are dynamic and subject to change without prior notice.
4. Cancellations, Modifications & Refunds
Our cancellation policy depends on the rate type chosen during the booking process:
Standard Rate: Full refund if cancelled 14 days or more before the check-in date. 50% refund if cancelled between 7 and 14 days before check-in. Non-refundable if cancelled less than 7 days prior to arrival.
Non-Refundable Rate: Under no circumstances will refunds be issued for non-refundable reservations.
Modifications: Date changes are subject to property availability, rate differences, and approval from 18Bricks management.
5. Check-in, Check-out & Occupancy
Check-in: From 3:00 PM
Early check-in requests are subject to availability and may incur extra fees. A member of our Guest Relations team will meet you at the property to complete registration, verify passports, and hand over keys.
Check-out: By 11:00 AM
Late check-outs must be requested in advance. Unauthorized late check-out is subject to an hourly fine of AED 250, up to the full equivalent of a night's stay. Keys and access cards must be returned upon departure.
6. House Rules & Guest Conduct
Guests must behave in a responsible and respectful manner, complying with building rules and UAE local laws:
- No parties, social gatherings, or events.
- No smoking indoors (subject to AED 2,500 deep-cleaning fine).
- No illegal activities or commercial filming.
- No pets allowed (unless explicitly approved).
- Keep noise to a minimum (quiet hours 10 PM - 8 AM).
- Adhere to community pool and gym rules.
- Proper disposal of garbage in designated areas.
- Lock all doors and windows when leaving.
7. Property Care, Damage & Indemnification
You are responsible for keeping the property and all furniture, fixtures, and fittings in the same state of repair and condition as at the start of the stay.
Any damage or breakages must be reported to 18Bricks immediately. We inspect each home thoroughly upon your departure. You will be billed for the replacement cost of any damaged or missing items, extra cleaning required for extreme dirtiness, or fines issued by building security/community management.
Disclaimer: 18Bricks, its employees, and property owners accept no liability for any physical injury, illness, loss, or damage to personal property suffered by guests during their stay in our properties.
8. Governing Law & Dispute Resolution
These Terms & Conditions are governed by and construed in accordance with the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates.
Any dispute, controversy, or claim arising out of or in connection with these Terms, including booking contracts, shall be subject to the exclusive jurisdiction of the competent courts of Dubai, United Arab Emirates.